Every purchase made at Nordichockey.no is regulated by the sales conditions below. The conditions in this contract are based on recommendations from the Norwegian Consumer Protection Authority's standard sales conditions for consumer purchases of goods over the Internet.
This contract is regulated by the Consumer Purchase Act, the Contracts Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act.
1. The Agreement
The agreement between buyer and seller basically consists of the information that the buyer receives when ordering in the online store, as well as these standard terms and conditions.
2. The parties
Seller: Nordic Hockey AS
Organization number: 920 701 787
Contact address: Gamleveien 89, 1475 Finstadjordet, Norway
Tel.: +47 928 62 597
Buyer is the person who makes the order.
Prices including shipping, postage, packaging and invoice fees are shown in the ordering solution in the online store before the order is completed. Nordichockey.no reserves the right to price errors in the online store.
Prices on the website are listed in NOK, and are the current currency when paying on the website.
We will do everything we can to ensure that the products on the website are displayed with the correct price. The price you pay for an item is the final price, even if the price of the item has been changed afterwards.
4. Conclusion of agreement
The agreement is binding for both parties when the buyer's order has been received by the seller. That the agreement is binding means that the purchase can be maintained by one party, and that as a starting point you have an obligation to deliver/buy the goods at the agreed price.
A party is nevertheless not bound by the agreement if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
In the event of any delivery restrictions, for example when the item is sold out, the buyer must be informed of this clearly and at the latest at the time the order process begins.
Order confirmation: Immediately after ordering, the buyer will receive an order confirmation by e-mail confirming that the order has been received. It is recommended that the buyer checks that the order confirmation agrees with the order with regard to quantity, product type, price, etc. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.
The seller will be able to reserve the amount on the buyer's account until the item has been shipped. In the event of a reservation of the amount with the buyer, the money will not be available, but will remain in the buyer's possession. All transactions are carried out in Norwegian kroner.
Please note that the package is with Posten for 7 days after receipt. The collection deadline can be easily and free of charge extended from 7 to 14 days in the Posten app or via SMS. If the customer does not collect the package before it is returned to us, we will invoice for shipping both ways and handling. As of today, this amount is set at NOK 300.
Delivery of the goods from the seller to the buyer takes place in the manner and to the place specified in the order solution in the online store. We use Posten/Bring for delivery of the goods. If the delivery time is not stated in the order solution, the seller must deliver the goods to the buyer within a reasonable time, which is normally 3-9 working days and no later than 30 days after the order has been received. If Nordichockey.no cannot deliver within the agreed time, the buyer must be immediately informed of the reason for the delay and a new delivery time. The buyer then has the right to cancel the purchase without charge, can demand that the purchase is fulfilled or demand replacement goods from the seller. If the buyer does not accept a new delivery time, in the case of delayed delivery, the purchase will be refunded within 30 days.
7. The risk of the goods
The risk for the goods passes to the buyer when he has had the goods delivered in accordance with the agreement. If the buyer has asked a third person to receive or pick up the goods on his behalf, the risk passes to the customer when this person has received the goods in his possession.
If the item disappears or is damaged before physical possession is taken over, the seller bears the risk of this. If the goods are lost or damaged after physical takeover, the buyer bears the risk.
8. Delay and non-delivery – the buyer's rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, cancel the agreement and demand compensation from the seller.
If there is an error or defect in the item, the buyer must notify the seller within a reasonable time after he or she discovered it that he or she wants to make a complaint. The deadline for giving notice of the error or defect in the product is two months from the time when the customer discovered the defect. Complaints must still be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer, the complaint deadline is five years.
In the event of a delay in delivery, claims must be made to the seller within a reasonable time after the delivery time has passed and the item has not been delivered.
If the item has been paid for by credit card, the buyer can also choose to advertise and send claims directly to the credit provider (credit card company).
The message to the seller or credit provider should be in writing (e-mail, fax or letter).
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer can, in accordance with the rules of the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, or demand the agreement be terminated and demand compensation from the seller .
10. Exchange and return
At Nordic Hockey, we offer open purchase for 30 days on all orders. Whatever the reason, you can return the item(s) to us within 30 days. We also cover the shipping cost for the return.
The only thing you need to do is fill in our return form , tape the attached return label to the packaging, and hand it in at the nearest collection point for Posten.
If the return label is not attached to the rest of the shipment, please let us know so we can send you one.
Goods that are returned must be in new and unused condition. Pack the item(s) as they were delivered, in undamaged original packaging and with all the documentation that came with the product. Use double packaging on the goods when returning, so that the original packaging remains without tape etc. We want to sell the products on, and then the original packaging must be in order.
Please send returned goods to this address:
Nordic Hockey AS
Old road 89
1475 THE FINE LAND
11. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled and compensation from the buyer. The seller may also, depending on the circumstances, be able to demand interest, fees and debt collection fees in the event of late payment.
If the customer does not collect the package before it is returned to us, we charge the customer a fee of NOK 300. The fee covers the seller's actual costs for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
A guarantee given by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under non-derogable legislation.
13. Personal data
The seller can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement, unless the buyer agrees otherwise. The personal details of buyers under the age of 15 cannot be obtained unless the seller has consent from parents or guardians. The buyer's personal data must only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases. Required information is: Full name, address, postcode, location, telephone number and email address.
If the seller wants to use the buyer's personal data for other purposes, the seller must obtain the buyer's consent when entering into the agreement. The seller must provide the buyer with information about what the personal data will be used for and about who will use the personal data. The buyer's consent must be voluntary and given by an active action, for example by ticking the box.
14. Conflict resolution
Buyer and seller shall attempt to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in any dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties can request that the Consumer Council refer the dispute to the Consumer Disputes Committee. Decisions made by the Consumer Disputes Committee become legally binding one month after notification. Before the decision becomes legally binding, the parties can bring the dispute before the district court. The case must initially be filed with the consumer's court.