Return and exchange
At Nordic Hockey, we offer open purchase for 30 days on all orders. Whatever the reason, you can return the item(s) to us within 30 days. We also cover the shipping cost for the return.
The only thing you need to do is fill in our return form , tape the attached return label to the packaging, and hand it in at the nearest collection point for Posten.
If the return label is not attached to the rest of the shipment, please let us know so we can send you one.
Goods that are returned must be in new and unused condition. Pack the item(s) as they were delivered, in undamaged original packaging and with all the documentation that came with the product. Use double packaging on the goods when returning, so that the original packaging remains without tape etc. We want to sell the products on, and then the original packaging must be in order.
Defective, damaged or missing goods
If items in a shipment are either defective, damaged or simply have not arrived, we will send you a new item as soon as possible. If the item is defective or damaged, we need you as the customer to send the item back to us. We will cover the shipping costs for you. Attach the attached return label to the shipment and return it to us.
If we do not have any more items of that type in stock, we will offer you an equivalent item or refund the purchase.
It is important that we are notified as soon as possible if the item(s) are defective, damaged or have not arrived. This is so that we can take it further with our suppliers or shipping company.
Based on EU rules, you are entitled to a minimum 2-year warranty. So all products you buy from us automatically have a 2-year warranty.