Terms of sale

Every purchase made at Nordichockey.no is governed by the terms of sale below. The terms of this contract are based on recommendations from the Consumer Agency's standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases mean the sale of goods to consumers who do not mainly shop as part of business activities, and when the seller acts in business activities with the sale of goods over the internet.

This contract is regulated by the Consumer Purchases Act, the Contracts Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act. The seller may offer the buyer better terms than those stated in these terms of sale, but the seller is not obligated to do so.

1. The agreement

The agreement between buyer and seller basically consists of the information that the buyer receives when ordering in the online store, as well as these standard terms.

2. Partene

Seller: Nordic Hockey AS
Organization number: 920 701 787
Contact address: Grenseveien 56, 0579 Oslo, Norway
Email: [email protected]
Tel .: +47 928 62 597

The buyer is the person who makes the order.

Prices

Prices including shipping, postage, packaging and invoicing fees are displayed in the ordering solution in the online store before ordering is completed. Nordichockey.no reserves the right to make price errors in the online store.

Prices on the website are listed in NOK, and are the current currency when paying on the website.

We will do everything we can to ensure that the products on the website are displayed at the right price. The price you pay for an item is the final price, even if the price of the item has changed afterwards.

4. Entering into an agreement

The agreement is binding on both parties when the buyer's order is received by the seller. The fact that the agreement is binding means that the purchase can be maintained by one party, and that as a starting point you have a duty to deliver / buy the item at the agreed price.

However, one party is not bound by the agreement if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.

In the event of any delivery restrictions, for example when the item is sold out, the buyer must be informed of this clearly and at the latest at the time the ordering process begins.

Order confirmation: Immediately after ordering, the buyer receives an order confirmation by e-mail confirming that the order has been received. It is recommended that the buyer checks that the order confirmation matches the order in terms of quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, the buyer should contact the seller as soon as possible.

5. Payment

The seller will be able to reserve the amount in the buyer's account until the item is shipped. Upon a reservation of the amount with the buyer, the money will not be available, but will remain in the buyer's possession. All transactions are carried out in Norwegian kroner.

Please note that the package is with Norway Post for 14 days after receipt. If the customer does not pick up the package before it is returned to us, we will invoice for shipping both ways and action. As of today, this amount is set at NOK 300.

6. Delivery

Delivery of the item from the seller to the buyer takes place in the manner and to the place specified in the ordering solution in the online store. We use Posten / Bring to deliver the goods. If the delivery time is not stated in the order solution, the seller must deliver the item to the buyer within a reasonable time, which is normally 3-9 working days and no later than 30 days after the order is received. About Nordichockey.no can not deliver within the agreed time, the buyer must be immediately informed of the reason for the delay and new delivery time. The buyer then has the right to cancel the purchase free of charge, be able to demand that the purchase be fulfilled or demand replacement goods from the seller. If the buyer does not accept a new delivery time, in case of delayed delivery, the purchase will be refunded within 30 days.

7. The risk of the item

The risk for the goods passes to the buyer when he has had the goods delivered in accordance with the agreement. If the buyer has asked a third party to receive or pick up the goods on his behalf, the risk passes to the customer when this person has received the goods in his possession.

If the item disappears or is damaged before the physical possession is taken over, the seller bears the risk of this. If the item is lost or damaged after physical takeover, the buyer bears the risk of it.

8. Right of withdrawal

Right of withdrawal means that the buyer can return an item to the seller without reason, even if there is no defect in it. The buyer can also regret the purchase before the item is delivered.

The buyer must notify the seller of the use of the right of withdrawal within 14 days after the item, the prescribed information about the right of withdrawal and the right of withdrawal form has been received. If the buyer receives the cancellation form and the necessary information at a later date than when the goods are delivered, the cancellation period begins to run from the day the buyer receives the right of withdrawal form and the information.

Notification from the buyer to the seller of the use of the right of withdrawal must be received in writing, and it must contain information on how the buyer will return the item to the seller.

When using the right of withdrawal, the item must be returned to the seller within a reasonable time. The seller is obliged to refund the full purchase price to the buyer within 14 days from the day the seller receives the item or pick-up note or the item is made available to the seller. The customer is responsible for covering the return costs.

Examination of the item

When the buyer receives the item, it is recommended that he or she to a reasonable extent check whether it is in accordance with the order, whether it has been damaged during transport or whether it otherwise has defects. If the item does not match the order or has defects, the buyer must notify the seller in the event of a complaint.

9. Delay and non-delivery - the buyer's rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment. claim compensation from the seller.

10. Complaint

If there is a defect or defect in the item, the buyer must, within a reasonable time after he or she discovered it, notify the seller that he or she will invoke a complaint. The deadline for notifying the defect or defect in the item is two months from the time when the customer discovered the defect. Complaints must still be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer, the complaint period is five years.

In the event of a delay in delivery, claims must be made to the seller within a reasonable time after the delivery time has passed and the item has not been delivered.
If the item is paid for with a credit card, the buyer can also choose to advertise and send claims directly to the credit provider (the credit card company).
The message to the seller or creditor should be in writing (email, fax or letter).

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in the Consumer Purchase Act Chapter 6, depending on the circumstances withhold the purchase price, choose between correction and re-delivery, demand price reduction, or demand termination .

11. Exchange and return

If you cancel a purchase, you are entitled to a refund of the purchase. You must notify Nordichockey.no within 14 days after you received the item (s) in order to be refunded the purchase. The refund will include any shipping costs you paid for the purchase. The shipping costs for the return must be covered by the customer. You must fill in the right of withdrawal form and send it to us, or fill it out return form.

You can return the item (s) within 14 days for any reason. This applies regardless of whether you want to refund the purchase or exchange the item.

Items returned must be in new and unused condition. Pack the item (s) as delivered, in undamaged original packaging, and with all documentation that came with the product. Return merchandise must be double boxed with no writing on the manufacturer’s box.

Please send returns to this address:

Nordic Hockey AS
Grenseveien 56
0579 OSLO
NORWAY

12. Seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or conditions on the seller's part, the seller may, according to the rules in the Consumer Purchase Act chapter 9, withhold the item, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, be able to claim interest, fees and collection fees in the event of late payment.

If the customer does not pick up the package before it is returned to us, we charge the customer a fee of 300 kroner. The fee covers the seller's actual costs of delivering the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

13. Warranty

Warranty given by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation.

14. Personal information

The seller can only collect and store the personal information that is necessary for the seller to be able to carry out the obligations under the agreement, unless the buyer agrees to something else. The personal information of the buyer under the age of 15 cannot be obtained unless the seller has the consent of parents or guardians. The buyer's personal information shall only be disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory cases. Required information is: Full name, address, postcode, place, telephone number and e-mail address.

If the seller wants to use the buyer's personal information for other purposes, the seller must obtain the buyer's consent when entering into the agreement. The seller must provide the buyer with information about what the personal information will be used for and about who will use the personal information. The buyer's consent must be voluntary and given by an active action, for example by ticking.

Cookies

Nordichockey.no uses so-called cookies, which are small files that are sent to the visitor's computer through the browser that allow the system to remember different information. For example, cookies can help us remember which products you have added to the shopping cart. They also help us understand what your preferences are based on past and current activity on the site. We also use cookies to collect data regarding traffic and interactions on the site, so that we can offer a better user experience.

There will be a question visible at the bottom of the page when you visit it whether you want to accept the use of cookies or not.

15. Conflict resolution

The buyer and seller shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council to get assistance in a possible dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, the parties may request that the Consumer Council bring the dispute before the Consumer Disputes Committee. Decisions made by the Consumer Disputes Committee become final one month after service. Before the decision becomes final, the parties can bring the dispute before the district court. The case shall in principle be brought before the consumer's venue.