Open purchase

for 30 days

Free shipping

From 700, -

Free return

for 30 days

Exchange, return and complaints

At Nordic Hockey, we offer open purchases for 30 days on all orders. Whatever the reason, you can return the item (s) to us within 30 days. We also cover the shipping cost for the return. 

All you have to do is fill out ours return form, tape the enclosed return label on the packaging, and deliver it to the nearest delivery point for Norway Post. 

If the return label does not match the rest of the shipment, let us know so we can send you one.

Items returned must be in new and unused condition. Pack the item (s) as delivered, in undamaged original packaging, and with all documentation that came with the product. Return merchandise must be double boxed with no writing on the manufacturer’s box.

For more information regarding returns inside E.U., see this article:

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Defective, damaged or missing items

If items in a shipment are either defective, damaged or simply not arrived, we will send you a new item as soon as possible. If the item is defective or damaged, we need you as a customer to send the item back to us. We will cover the shipping costs for you. Attach the enclosed return label to the shipment and send it back to us. 
If we do not have more items of this type in stock, we will offer you a similar item or refund the purchase. 

It is important that we are notified as soon as possible if the item (s) are defective, damaged or not arrived. This is so that we can take it further with our suppliers or shipping companies.

Warranty

Based on EU rules, you are entitled to a minimum 2-year warranty. So all products you buy from us automatically have a 2-year warranty. 

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